How to Know if My Windshield Should be Replaced or Repaired?

The damage to your windshield may be obvious. However, whether the damage means you need a windshield replacement or repair may not be. To avoid being scammed into a replacement when all you need is a repair, it is important to understand what constitutes either option.

First of all, a scammer might tell you that your windshield needs a replacement or repair when there is no visible damage. We assure you, damage to a windshield should be visible. Your only question should be whether or not you need a whole new windshield or if the chip can be filled.

The difference between a repair and replacement has everything to do with the size or magnitude of the damage.

· If the crack is longer than a dollar bill, you need a replacement.

· Is the crack or chip deep enough that it has penetrated more than halfway through the glass? If so, you’ll need a replacement.

· Is the crack or chip near or at the outside edge of the windshield? If so, you need a replacement.

· Is the damage in the driver’s line of sight? If so, your windshield needs to be replaced.

To avoid being scammed, you can do some due diligence. The key is to know what to ask and what to look for. When speaking to a technician or repair shop, look for an affiliation with the Auto Glass Safety Council (AGSC). This is probably the most important question, and a “no” will be the only answer you need. Beyond that, be sure to only pay once a service is completed. No credible repair shop will ask for a deposit or any money upfront.

Glass America has accreditation from the AGSC and uses OEM glass or an equivalent. The consultation is always free, and we will only ever replace glass if it is necessary. Your safety is our number one priority. We accept nothing but the best, and our technicians are some of the best in the business, receiving ongoing training to ensure they know about the latest technology in the auto glass industry.

If you have questions about whether your windshield needs replacing or just a repair, feel free to contact us today – Glass America is happy to educate you so you can understand the process.


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