How Do You Communicate with Your Technicians?

When you are in a pinch, you want quick and easy communication with the person who can help you. Chances are if you contact Glass America, you are in need of quick assistance. Thankfully, all points of contact are routed to the correct location through our corporate office. Whether you are using our call center or social channels to get in contact with us, our corporate office manages each forum for technician communication to ensure a seamless chain of communication. If the call is for something urgent, those are escalated to the Business Development team. Glass America uses several dispatch techniques via our call center software and other technology to ensure customer calls are routed properly.

If you have a scheduled appointment with a technician, this is booked and managed by our office – and communicated to our technicians. If you need to make any changes to your appointment time or location, call 833-CARGLAS (833-227-4527). We can manage that for you, and contact the right person on your behalf to update the appointment information. The support of a corporate office means that feedback can be provided to each location with transparency and ease. Customer service is our number one priority, and we understand the urgency of repairing or replacing a windshield.

Whether you find you need immediate and sudden assistance or can plan ahead for a consultation, contacting Glass America should be the easiest part of the process. When you contact our call center, we will be able to ask for all of the necessary information to ensure your technician arrives at your appointment equipped to fix whatever is needed.

When working with Glass America, One Call Does it All – 833-CARGLAS (833-227-4527).


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