How Do I Make an Auto Glass Insurance Claim for My Customer?

If you are an agent or work with an insurance firm, Glass America has made it easy for you to make claims on behalf of your customers via this form.

Let’s imagine a scenario where a policyholder has been in an accident. Their windshield is completely destroyed, and they need a new one as soon as possible. What now? As an agent, it is often your task to file a claim on their behalf. At Glass America, we hope to make filing an auto glass insurance claim as easy as possible. The first step is to ask your policyholder for as many details about the accident as possible, for example:

· Was the damage caused by a collision?

· Where did the collision happen?

· What else might have caused the damage?

· Where is the damage located?

You’ll also need to acquire information such as the location of accident/incident, (city, state), customer’s personal information (i.e., name, address, email address, and policy number), witnesses, police report number if one was filed, etc. You can input all vehicle information (i.e., year, make, model, etc.), deductible, date of accident/incident, etc. Be sure to have all the information about the insurance company you represent on hand so you can input everything into our easy-to-follow online form. For the easiest follow-up, we also ask for your name and email address so we can reach you if additional information is needed. We then work toward scheduling a quick and easy repair or replacement to get your customer back on the road as quickly as possible. Your customer will thank you – as they will have one less thing on their mind.

If you have any questions or run into any issues, you can call our customer service team and they will gladly help by taking down all this information for you.


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